Terms and Conditions
Terms and Conditions
‘Us’ and ‘˜We’ refers to ‘Ashlack’, a trading name of Ashlack cottages Ltd, Beckstones cottages Ltd, Beckstones Farmhouse Ltd, and Knittleton Cottages Ltd.
‘˜You’ refers to the person making the booking and to all persons staying at Ashlack.
To make a booking, a 50% deposit is required payable by credit/debit card, paypal, or bacs transfer. The remainder of the payment must be made no later than 30 days before your arrival date. For bookings with arrival dates in less than 30 days, full payment must be made by you to secure the booking. For enquiries payment details will be sent out by us in an email confirming your booking.
All online bookings are provisional until confirmed by email or in writing.
We do not accept bookings from groups where all members of the party are under the age of 25. Anyone making a booking must be over the age of 21 and is responsible for the actions of all members of the group .
By booking your holiday at Ashlack, you agree to the following terms and conditions:
All accommodation is available from 4pm on day of arrival and must be left in a clean condition not later than 10am on the day departure.
You must leave no later than 10am on the day of departure. All accommodation should be left clean and tidy with the keys. All rubbish is to be disposed of responsibly in the bins provided. Please strip your beds of linen and leave in a pillow case on the bed.
When you make a booking and pay the deposit, an email confirming the dates and times of your holiday is sent to you. Booking, payment and email confirmation is considered the establishment of a legal contract between you and us.
CANCELLATION BY YOU
We understand that circumstances change and emergencies occur which may mean that you need to cancel your booking. If a booking is cancelled 6 weeks prior to the arrival date, the deposit will be refunded minus a 25% admin fee. Deposits will not be returned for cancellations within the period 6 weeks prior to arrival.
CANCELLATION BY US
Extreme Conditions: Ashlack reserves the right to cancel a holiday at short notice if for unforeseeable circumstances we are unable to provide suitable accommodation due to extreme weather conditions, ill health, fire or administration or any other extenuating circumstance. Under such unlikely circumstances, any monies received by us from you will be returned in full.
BREAKAGES AND DAMAGE
If, on your arrival you find any items or fittings, utensils, crockery or cutlery is broken, damaged or missing, please report it by ringing 01229 889108 and we will do our best to repair or replace the item/s. We do accept a degree of wear and tear but should any damage or breakage occur during the period of your stay or you break or damage anything belonging to us, you are required to report it. You may be held responsible and may have to bear the cost of any repairs or of replacing broken items.
If accommodation has been left in a condition that we consider to be unreasonable in its cleanliness and/or tidiness, we reserve the right to charge for its cleaning and tidying.
ACCIDENT/INJURY OR DEATH
You are responsible for your safety and well-being during your stay with us. You will be staying in a rural location with the associated risks of injury. While we will take reasonable measures to ensure you have a safe stay, we cannot accept responsibility for injury or death during your stay with us, unless there is a clear case of negligence on our part.
You are responsible for the supervision of the children in your group at all times. Ashlack accepts no responsibility for injury occurring on our site.
Fires are restricted strictly to the wood burning stoves and open fires No open fires are allowed in any other areas. We provide wood for use in the woodburning stove and open fires If extra wood is required during your stay please ring 01229 889108
Guests will be held responsible for any fire, damage or alteration to the structure caused by negligence.
Ashlack cannot be held responsible for any lost or stolen property. While there are locks on the doors, the security of your property is ultimately your responsibility.
NO SMOKING POLICY
All our accommodation hold a strict NO SMOKING POLICY and smoking in any of our accommodation could result in a fine of up to £100 in order to clean to a satisfactory standard. Anyone who smokes outside of the accommodation is responsible for disposing of their cigarette butts and NOT littering the surrounding area.
We do accept well behaved dogs on the strict grounds that they be kept under control at all times and they do not go on the furniture and/or damage any property. We reserve the right to ask guests to leave if their dog is not kept under control. We are based on a working farm, if any dogs chase or worry the livestock, the owners will be asked to leave. If you do not feel confident that your dog will not worry the livestock, you are asked not to bring the animal with you. A small charge is made to cover the extra cleaning however if the extra cleaning required is excessive, or dogs have been on the furniture or in the bedrooms we reserve the right to charge a further £30 . Should this be necessary we will contact you as soon as we can after your departure.
Day visitors are welcome, although the facilities are for the sole use of the residents.
We reserve the right to change our prices as we feel necessary. Bookings made prior to any changes will be liable to pay the price given at the time of booking.
‘Ashlack’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
‘Ashlack’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th February 2012.
What we collect
We may collect the following information:
- Name, and contact information of you and/or other members of your group / family
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to process your booking and to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or by mail.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Ashlack, Ashlack Hall, Grizebeck, Kirkby-in-Furness, Cumbria LA17 7XN.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.